Call us on 07 5578 9875

8:30am - 8:30pm, 7 days



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FAQ
How to Order
  1. CHOOSE YOUR PRODUCT: The first thing you need to do is to choose your product/s from the different categories listed on the navigation buttons. There you can browse inside each product group and add products to your cart. For printed products; we will contact you via email once we receive your order, to confirm fonts, wording, logos, etc., which can all be emailed or sent later.
  2. PERSONALISE YOUR INVITATIONS OR GIFTS: If you want us to print your guests' or recipients' names and/or addresses there is a link on each invitation product page, so you can go directly there either before or after choosing your invitation. In the 'Personalise Your Invitations' page you need to choose the service required, by adding the service you want to the cart. If you purchase this extra service, you will be able to download a proforma spreadsheet, to complete and return with your guest names/addresses. We will also email this to you upon request. This spreadsheet needs to be returned by email at least 4-5 days prior to the required delivery date, to ensure there are no delays.
  3. CHECK OUT AND FINALISE THE ORDER: After you have chosen your invitations, personalisation services and other products you will need to check out. Press the 'check out' button, which will take you to the order form page. You will be asked to fill in details about your business, the event and delivery address. This will include the details that we need to print your invitations (company name, location, time of the celebration etc.) as well as choosing a payment method. When complete, click the 'submit' button and you will be directed to the secure payment system (for Mastercard, Visa and PayPal payments) or to the order confirmation page if paying by another method. You will receive a confirmation email at the address entered, which will contain banking details to enable direct deposit, payee details for cheque payment and details of the order you have just made, including the system generated order number. Please retain this for your records.

Shipping, Handling and Postage

Tango Design has endeavoured to make our packaging and shipping prices as simple and as fair as possible. We charge a minimum of $6.50, to a maximum of $69.50, within Australia and a maximum of $149.50 anywhere else in the world, based on the dollar value of your order and the type of product/s purchased. If you would rather organise your own courier at your expense, you may do so by selecting 'Pick-Up' as the shipping method. 

All orders within Australia are sent by Australia Post Registered or Express Post or via Fastway courier. Outside Australia we use Australia Post Registered Airmail or TNT, FEDEX or DHL. Choice of carrier is at our discretion unless pick-up via your courier has been chosen. 


Order Confirmation & Despatch
  1. Confirmation: The processing of your order as submitted will begin within 48 hours. During this time, changes and cancellations are possible in most cases. Our products are specially made for you and thus the turn-around time to complete orders is usually, approximately two to three weeks, depending on the  product, style and our current workload and does not include delivery time. In some cases, depending on workload, 'rush' orders may be possible and may incur a fee of up to 20% of the order total, to cover the cost of temporary staff, etc.
  2. Pre-Production: During the pre-production phase you will be contacted to obtain any missing information that may be required and emailed PDF proofs where applicable. Some products do not require pre-production and will be produced, packed and despatched without further contact.
  3. Production: Once you have given approval of the proof/s, your order will move to the production phase. Once your order has entered the production phase it may be difficult or impossible to make changes or to cancel your order without penalty. Penalties may take the form of extra charges to cover extra production costs, cancellation fees and/or delays in receipt of your order. We will always be fair and resonable in assessing such penalties and will base them on cost of wasted materials and time.
  4. Despatch: You order will be despatched as soon as possible after completion of production. Chocolates, cookies, candy and other perishable items are despatched on Monday, Tuesday and Wednesday only, to avoid weekend delivery delays, where warehouse conditions may not be suitable for storage of such items. In most cases delivery of your order will be contingent upon signature and as such a physical delivery address should be provided. You will be advised via email in most cases when your order has been despatched and with which carrier/service. Tracking numbers may also be provided.

Payment Options

 All orders may be paid with Mastercard, Visa or PayPal, cheque or Western Union. Direct bank deposit is currently only available to Australian customers. Simply choose the payment method that suits and hit the 'submit' button. For payments via Mastercard, Visa or PayPal, you will be directed to our secure online payment system provided by PayPal. For cheque, Western Union and bank deposit, your order will be emailed to us and we will send you a PDF invoice via email.

Secure Online Shopping: We take security extremely seriously at Event Invitations by Tango Design. That is why we use the most up to date web security technology to protect your personal information. Be assured that your credit card information is securely encrypted when you make a purchase. Our secure shopping site payment system is provided by PayPal. For more information you can go to www.paypal.com

Samples

In many cases we provide commercial samples free of charge. You will need to email or phone us on +617 5578 9875 to ask for these. Please note the item name and colour in any correspondence. In some cases we will charge for samples, either because too many have been requested, or because shipping the samples is too costly. Please do not be offended if asked to pay for samples. It costs us money to provide them.


Pricing

Prices are subject to change without notice and quoted prices are only valid for 14 days. Prices will not change once an order is placed, regardless of whether it has been immediately paid for or not. Where applicable, government taxes such as GST are included. Upon receipt of your package, please ensure that it is not ruptured or badly damaged. You may wish to refuse delivery of a badly damaged package and if doing so, should contact us immediately. Goods are always in excellent condition when they leave our care. Goods damaged in transit are covered by shipping insurance if shipped by us. If pick-up is arranged, we assume no responsibility for your order once it has left our care and any damage to goods needs to be resolved with your courier.

We welcome orders from all over the world. Customers from the UK, Europe and the USA can enjoy savings from a favourable exchange rate!

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Gammon Dr, Varsity Lakes, Qld 4227